Customer Service Representative Utilities

Alabaster, AL

Full Time

Entry Level

City of Alabaster

Making A Difference In The Community We Serve

$21.45 - $29.69 per hour

Position is responsible for providing excellent customer service for utility customers.

Demonstrates strong commitment to excellent Customer Service and utilizes company provided Customer Service training daily.
Verifies and updates customer account information daily to maintain an accurate customer database
Receives payments from various sources and accurately enters payment into the billing software
Verifies that receipts match payments received and reconciles cash drawer daily
Post daily transactions, prepare cash drawer report and bank deposit
Answers customer questions regarding utility services available, billing cycle dates and deadlines, interruptions in service, high bill amounts, past due amounts, fees, rules, regulations and policies and assist customers with investigating high usage
Troubleshoots account questions and communicates with customer to accurately resolve issues
Troubleshoots online submissions and payments
Enters new accounts and transfers of service into billing software and enters other required information into the billing software
Receives customer comments and complaints, appropriately notes the customer’s account, provides information and appropriate assistance to resolve concerns and follows-ups to verify resolution to reported concerns
Prepares service orders and provides appropriate details to assist field personnel with service order completion
Provides customers with information concerning on-line payments, bank draft and ebills
Notifies customers of returned checks
Provides customers billing and payment history as requested
Discusses billing, payment and usage history
Provides other computer printouts and reports as required
Regular & predictable attendance is a required essential function of the position based on department established work schedule.

MINIMUM QUALIFICATIONS:

High School Diploma or equivalent
Training related to computer software including Microsoft Word, Excel, and Outlook
A minimum of one year of cashiering, customer service, and clerical experience
Ability to read and write English, with excellent verbal and written communication skills
Valid driver’s license
Utility billing software experience preferred

Why Join Our Elite Team?

Consistent merit step increases and COLA adjustments
BCBS Insurance: City pays 90%
Tier 1 pension benefits for Tier 2 employees
Out-of-Zone waiver for Alabaster City Schools for dependents
Life and AD&D coverage at no cost; voluntary benefits available
13 paid holidays per year plus vacation and sick time
Supportive leadership and team environment

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I hereby authorize the city of Alabaster ("the Company") to obtain consumer reports and investigate consumer reports about me at any time after receipt of this authorization and if I am hired, throughout my employment. To this end, I hereby authorize without reservation any person or entity, law enforcement agency, administrator, state or federal agency, institution, school or university (public or private) information service bureau, employer, or insurance company to furnish any and all background information .

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Customer Service Representative Utilities

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